Discretion, professionalism and your peace of mind are the foundation of every Lux Massage session. Here is exactly how we protect you, our therapists, and your privacy — before, during and after every booking.
Lux Massage is a premium, discreet outcall wellness service. Every session is built around the safety and comfort of both our clients and our therapists. These are the standards we hold ourselves to, without exception.
Every therapist on our team is personally interviewed, identity-verified and trained in professional massage technique and client care before taking a single booking, and they undergo regular health check-ups. We work only with people who conduct themselves with poise and professionalism.
Bookings are confirmed against a verified contact number and delivery address. This protects our therapists and ensures your session is expected, on time and delivered to the right place.
Your identity, your location and the fact that you booked with us stay strictly private. Our therapists arrive in plain clothing and never disclose client details to anyone.
Please provide a safe, well-lit and clean space, free from hazards, for your session. A comfortable environment keeps both you and your therapist at ease and ensures the best possible experience.
Let us know ahead of time about any injuries, medical conditions, allergies, pregnancy or special requests so your therapist can prepare accordingly and tailor the session safely.
Every session is grounded in mutual respect. Consent is ongoing and can be withdrawn at any moment. A clear stop-anytime understanding applies throughout — if you or your therapist wish to pause or end the session, that decision is honoured immediately.
Our therapists have the right to decline, pause or leave any booking in which they feel unsafe or disrespected. We prioritise their wellbeing as seriously as your experience, and we maintain a strict zero-tolerance policy toward harassment.
Lux Massage provides professional wellness and relaxation services only. We do not offer, arrange or facilitate any illegal or inappropriate service. Any request of this nature will result in the immediate cancellation of the booking.
For added safety and reliability, therapist arrivals are GPS-tracked from dispatch to your door. This lets us give you an accurate arrival window and ensures every therapist reaches you safely.
By using our website or booking a service, you agree to the following terms. They exist to keep every session safe, professional and fair for everyone involved.
Our services and this website are intended only for adults aged 18 or older. By booking, you confirm that you are at least 18, that you are booking of your own free will, and that the service is for lawful, personal use. We do not knowingly collect data from, or provide services to, minors.
Pricing is quoted at the time of booking with no hidden fees. We accept:
Your privacy is central to everything we do. Lux Massage collects only the information needed to confirm bookings, deliver services and support customers — for example your name, phone number, booking time, notes and service address. We may also use cookies and basic technical data to improve the website experience.
We share only the minimum necessary with therapists and partners to fulfil your booking, or with service providers such as payment processors and hosting to operate the site.
We do not sell personal data. We may disclose information only if legally required to do so.
Contact and address information is handled through secured, access-controlled systems. Only the staff coordinating your booking can see the details necessary to deliver it.
This platform and our services are intended only for adults aged 18 or older. We do not knowingly collect personal data from minors.
We understand plans can change. This policy applies to all Lux Massage service bookings and is designed to be fair to both you and the therapist who has reserved time for your session.
We appreciate your understanding and flexibility. We aim to provide the best service while respecting both client needs and therapist schedules.
After each completed session you receive a 10% discount code by email for your next Lux Nuru or Lux Lingam booking. Loyalty codes are a reward for completed sessions and are not refundable or exchangeable for cash.
No inappropriate or illegal services are provided. Lux Massage is a professional relaxation and wellness experience — nothing more, nothing less.
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